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All VPNBuilder orders are covered with a money-back guarantee. You are entitled to a refund on an order if all of the following apply:

Your refund claim is within 3 days of your order date.
You have not used more than 500MB of bandwidth i.e. data transfer (total upload and download activity using VPNBuilder) or you have not exceeded 20 sessions i.e. the number of times you connected to VPNBuilder services. Whichever comes first.
We do not have guarantee about VPN IP issues (like issue with TV streaming or some website blocking our network).
If our technical team fails in providing you a solution.
If you are in compliance with the above mentioned criteria, then we will definitely refund your order.

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